Return and Exchange Policy

Welcome to Butterfly Perfumes!

At Butterfly Perfumes, we are committed to providing the best shopping experience for our customers. If you"re not satisfied with your purchase, we offer a flexible return and exchange policy that suits your needs.

1. Conditions for Return and Exchange:

  • Returns or exchanges are only available for unused and unopened products in their original condition and packaging.
  • Damaged or defective items can be returned or exchanged within 7 days of receiving the order.
  • Opened or used items cannot be returned or exchanged unless there is a clear defect.

2. How to Request a Return or Exchange:

  • You can submit a return or exchange request via email at: [email protected] or contact us by phone at: +966501941124.
  • Please include the product details, order number, and a photo of the defective product (if applicable).

3. Shipping Costs:

  • In case of defective or damaged items, we will cover the return shipping cost.
  • For returns without a defect, the customer may be responsible for the return shipping charges.

4. Refund Procedure:

  • Refunds will be processed using the same payment method used for the original purchase.
  • The refund may take up to 14 business days to be processed after the return has been approved.

Contact Us:

If you have any questions or need assistance with a return or exchange, feel free to reach out to us at: